List of Services
We provide our customers with the following services
Telephone / e-mail assistance support
Remote support for IT issues
Trips to service interventions
Provision of spare parts
Training of new autonomous mower operators
We are ready to help you with the operation of your machine.
Before contacting our service center, you can use the links for manuals and handbooks and read answers to FAQ, where you might learn a lot of useful information which may help you solve your situation individually.
Our main service centre is located in the Czech Republic and we also have service points in Austria, Germany, Spain and UK.
Country
Telephone / e-mail assistance support
Remote support for IT issues
Trips to service interventions
Provision of spare parts
Training of new autonomous mower operators
Overall inspections and repairs of lawn mowers
Provision of spare parts
Training of new autonomous mower operators
Telephone / e-mail assistance support
Provision of spare parts
Trips to service interventions
Overall inspections and repairs of lawn mowers
Telephone / e-mail assistance support
Overall inspections and repairs of lawn mowers
Provision of spare parts
Training of new autonomous mower operators
Telephone / e-mail assistance support
In case of need for immediate help with technical issues, do not hesitate to contact us over the telephone. When contacting our support, please specify the Mower ID of the machine you need our help with.
Weekdays from 9 am to 17 pm CET
Call
+420 226 886 411Weekdays from 9 am to 17 pm CET
Weekdays from 9 am to 17 pm CET
Call
+34 689 594 301You will find the list of available spare parts that you may order here. To place an order, please use the form.
The full guarantee service for 12 months / 800 working hours starts at the moment of goods delivery or the first data transfer onto mySpider user portal, according to what happens first.
The customer is obliged to inspect the goods immediately after the handover and is further to read the manual and potential guarantee conditions before the first use of the product. The customer is obliged to strictly abide by the informationstrictly, otherwise the customer puts himself/herself in danger of damage caused by improper use.
In case of software issues of faulty that may be attributed to autonomous operation, the IT service center determines the next steps. The debugging process always happens during the first step “remotely” at the customer’s and/or authorized IT service center.
In case of hardware problems, the service center employee will decide on the best and fastest solution procedure.
We provide guarantee and out-of-guarantee service. If a service center, no matter whether it is ours or one of our authorized partner’s, discovers that the fault or damage does not apply to the guarantee, the service center repairs the machine with maximum care and with the use of the original spare parts. The service center will charge you for the repair.
Fill out our form and send us your inquiry or service requests.
When contacting our support, please specify the Mower ID of the machine you need our help with.
We will answer by the next working day and suggest the next steps of the procedure.
We'll be in touch as soon as we can.
