Purchase is just the first step of our journey together.
We will care for you and your machine all the time.
In case of need for immediate help with technical issues, do not hesitate to contact us over the telephone.
When contacting our support, please specify the Mower ID of the machine you need our help with.
Weekdays from 9 am to 17 pm CET
Call
+420 226 886 411Weekdays from 9 am to 17 pm CET
Weekdays from 9 am to 17 pm CET
Call
+34 689 594 301We have sent you the login information to the portal; you can also find it in the documents you received during the product handover. During the first activation, your autonomous lawnmower is registered and placed into your user account.
The user account also manages all the necessary service tasks, inspections, oil changes, operating hours of each machine, current operation, and so on.
The full guarantee service for 12 months / 800 working hours starts at the moment of goods delivery or the first data transfer onto mySpider user portal, according to what happens first.
The customer is obliged to inspect the goods immediately after the handover and is further to read the manual and potential guarantee conditions before the first use of the product. The customer is obliged to abide by the information strictly, otherwise the customer puts himself/herself in danger of damage caused by improper use.
In case of potential software issues of faulty that may be attributed to autonomous operation, the IT service center determines the next steps. The debugging process always happens during the first step “remotely” at the customer’s and/or authorized IT service center.
More in the General Terms and Conditions
Fill out our form and send us your inquiry or service requests.
When contacting our support, please specify the Mower ID of the machine you need our help with.
We will answer by the next working day and suggest the next steps of the procedure.
